Introduction

Metclouds Technologies Pvt Ltd and its affiliates (collectively, “inferchatbot.com”) maintain the inferchatbot.com websites that display or link to these Terms of Service (including www.inferchatbot.com) (collectively, this “Website”) and AI-Assisted Customer Support Platform (the “Platform”), including a variety of related features, products, and services (collectively, the “Services”).

The terms and conditions set forth below (“Terms”), together with any additional terms set forth in an order form or purchase order or an agreement (“Order”) that references these Terms (collectively, this “Agreement”), govern your access and use of this Website and your acquisition and use of the inferchatbot.com products and services you have requested. By visiting this Website or purchasing our Services, whether by registering online, ordering from a third party, or executing an Order, you agree to the terms of this Agreement unless you have executed a different written master subscription agreement for the Services as referenced in the Order, in which case such written master subscription agreement will govern. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such an entity to these Terms, in which case the terms “Customer,” “you,” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept this Agreement and may not use the Services.

You can review the most current version of these Terms at any time on this page. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

Account Registration

If any of our Services require you to create an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form or you may login through a third-party processor such as your Google account. In the latter case, personal information you provided to that third party, such as your name, email address, and other information, your privacy settings on that service allow us to access, will be used to create your inferchatbot.com account. Your member account will include a username and password of your choosing.

You are responsible for maintaining the confidentiality of your password and account information. Furthermore, you are solely responsible for all activity that occurs under your account. If you notice any unusual activities or suspect unauthorized activity on your account or any other breach of security, you must immediately notify us at infosec@inferchatbot.com. inferchatbot.com will not be liable for any loss that you may incur as a result of someone else using your account or password, either with or without your knowledge. However, you could be held liable for losses incurred by inferchatbot.com or our suppliers due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.

We reserve the right to terminate unpaid user accounts and accounts that are inactive for more than 90 days. In the event of such termination, all data associated with such a user account will be deleted. We will provide you prior notice of such termination and option to back-up your data. This data deletion policy applies to all Services.

Customer Data

By using the Services, you may provide us with text, graphics, documents, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services or images, file attachments, and other information (“your content”). You retain full ownership of your content. You can remove your content by deleting it. However, in certain instances, some of your content which may be posted as reviews or testimonials or when your data is shared with a third-party partner or service provider, may not be completely removed. We are not responsible or liable for the removal or deletion of any of your content, or the failure to remove or delete such content.

By making your content available through Services, you hereby grant to inferchatbot.com  a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable license, with the right to grant sublicenses, to use, reproduce, modify, create derivative works based upon, publicly display, publicly perform and distribute copies of your content in connection with operating and providing the Services.

You are solely responsible for your content. You represent and warrant that you own or have the necessary rights to all of your content, and that use of your content by inferchatbot.com on or through the Services will not infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Restrictions

The Services, including this Website, the inferchatbot.com Platform and related technology, and the inferchatbot.com software, documentation, APIs, training materials, and other content, is protected by the applicable national and international copyright, trademark, patent, trade secret, and other intellectual property laws and proprietary rights. inferchatbot.com reserves all rights not expressly granted under these Terms, and no other rights are granted by implication, estoppel, or otherwise. You may only use the Platform and Services as permitted by law, including all applicable international, federal, state, and local laws and regulations. We reserve the right to investigate violations of these Terms and may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

You may not use the Platform or Services for any purpose that is unlawful or prohibited by these Terms. You may not use the Platform or Services in any manner that could damage, disable, overburden, or impair any inferchatbot.com Platform or Services, or interfere with any other party’s use and enjoyment of the Platform or Services. You may not attempt to gain unauthorized access to the Platform or Services, or other accounts, computing systems, or networks and applications, through hacking, password mining, or any other means.

• Do not use any engine, software, tool, agent, device, mechanism or the like to access, search, download, or use the Platform or Services in any way other than through our publicly supported interfaces;
• Do not access, tamper with, or use non-public areas of this Website, the Platform, or the technical delivery systems of our service providers;
• Do not probe, scan, or test the vulnerability of any inferchatbot.com system or network or breach any security or authentication measures;
• Do not decipher, decompile, disassemble, or reverse engineer the Platform or any of the software used to provide this Website or the Services;
• Do not plant malware or use the Platform or Services to distribute malware;
• Do not violate the privacy of any third parties, including employees, consultants, service providers, of other users of the Services;
• Do not violate any applicable law or regulation;
• Do not impersonate or misrepresent your affiliation with any person or entity, or post or transmit anything that is fraudulent or misleading; or
• Do not attempt any of the above, or encourage or enable any third party to do any of the above.
• Do not send or store infringing, unsolicited, spam, offensive, obscene, threatening, harmful, libelous, abusive or which otherwise is of criminal or unethical nature according to applicable law.

Some of the Services may contain bulletin boards, chat areas, user groups, forums, communities, personal webpages, calendars, photo albums, file cabinets, and email or other message or communication facilities designed to enable you to communicate with others (“Communication Services”). You agree to use the Communication Services only to post, send, and receive messages and material that are proper and, when applicable, related to the particular Communication Service. When using the Communication Services, you may not:

• Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming, or any duplicative or unsolicited messaging (commercial or otherwise);
• Send unsolicited communications, promotions, advertisements, or spam;
• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
• Publish, post, upload, distribute, or disseminate any offensive, inappropriate, profane, defamatory, obscene, indecent, or unlawful topic, material, or information;
• Upload, or otherwise make available, files that contain images, photographs, software, or other material protected by intellectual property laws, unless you own the rights thereto or have received all necessary consent to do the same;
• Use any material or information, including images or photographs, which are made available through the Website or Communication Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;
• Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar software or programs that may damage the operation of another’s property;
• Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages;
• Download any file posted by another user of the Communication Services that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, or distributed;
• Falsify or delete any copyright management information, such as author attributions, legal or other notices, or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
• Restrict or inhibit any other user from using and enjoying the Communication Services;
• Violate any code of conduct or other guidelines which may be applicable to the Communication Services;
• Harvest, mine, or otherwise collect information about others, including email addresses and any other personally identifiable information;
• Violate any applicable laws or regulations;
• Create a false identity for the purpose of misleading others; or
• Use, download, copy, or provide (whether or not for a fee) any directory of users of the Services or other user or usage information.

inferchatbot.com has no obligation to monitor the Communication Services. However, we reserve the right to review materials sent or posted using the Communication Services and to remove any materials at our sole discretion. Furthermore, we reserve the right to terminate your access to any or all of the Communication Services at any time, without notice, in case of violation of the above. We reserve the right at all times to disclose any information deemed necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, at our sole discretion.  Always use caution when providing any personally identifiable information in the Communication Services.  inferchatbot.com does not control or endorse the content, messages, or information in the Communication Services and specifically disclaims any liability with regard to the Communication Services and any actions resulting from your use of or participation in the Communication Services.  Materials uploaded or posted to the Communication Services may be subject to limitations on usage, reproduction, or dissemination. You are responsible for adhering to any such limitations if you download any such materials.

Subscription Term, Fees & Payment

If inferchatbot.com.ai has granted you access to any products or Services or portion of products or Services free of charge or at discounted pricing, inferchatbot.com.ai reserves the right to impose charges or otherwise change its pricing and your continued use following notice of any such changes will result in charges for such continued use.

Unless otherwise agreed in writing, the Services are provided on a subscription basis for the term described in your ordering documentation (“Initial Term”) and, thereafter, automatically renewing for additional one-year terms (each a “Renewal Term”), unless either party provides the other party with written notice of non-renewal at least 30 days prior to the expiration of the then-current term. The Initial Term and any Renewal Terms are collectively referred to as the “Subscription Term.”

You shall pay the fee for the Services (“Service Charges”) as set forth in the Order.

Term & Termination

We may terminate or modify your access to and use of this Website and the Services, at our sole discretion, at any time and without notice to you in case of violation of these Terms. Likewise, you may cancel your account at any time, although we will be sorry to see you go.

If we suspend or terminate your user account or use of the Services for inactive user status or your notice to terminate your account, we will let you know in advance and assist you to retrieve your data.

We reserve the right to suspend your account with immediate effect if we find that you have violated these Terms, if you are suspected of illegal activity, or in compliance with requests by law enforcement or other government agencies. You may object to such suspensions by contacting us at contact@inferchatbot.com.ai within 30 days of notification of suspension.

Either Party may terminate this Agreement by written notice to the other Party: (i) immediately in the event of a material violation or breach by the other Party of any term of this Agreement (including any Order) that cannot be remedied; (ii) within 30 days following receipt of such written notice in the event of a material violation or breach by the other Party of any term of this Agreement (including any Order) that is capable of being cured and the breaching Party fails to cure within 30 days; or (iii) if the other Party (a) becomes insolvent; (b) becomes subject to a petition in bankruptcy filed by or against it that is not dismissed within 30 days of the filing of such petition; (c) is placed under the control of a receiver, liquidator or committee of creditors; or (d) dissolves, ceases to function as a going concern or to conduct its business in the normal course.

Upon expiration or earlier termination of the Agreement: (i) Customer shall immediately discontinue use of and access to the Platform and the Services; (ii) Customer shall be liable to pay in full the Service Charges (including any third-party fees) up to and including the last day on which the Services are provided and for any works-in-progress for which instructions have been provided by Customer. Further, if Customer terminates this Agreement other than for cause, Customer shall continue to be liable to pay the Service Charges for the remainder of the Subscription Term. For avoidance of doubt, Service Charges paid in advance shall not be liable for any refund or adjustment.

inferchatbot.com.ai shall provide a one-time data export in JSON format of Customer’s data stored in the Platform. Upon completion of the data export, such data and the account of Customer will be deleted. If Customer does not opt for data export within 30 days of termination, Customer’s data shall be deleted after in accordance with inferchatbot.com.ai’s data retention policies.

All terms of this Agreement which by their nature should survive termination will survive termination, including without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

Warranty Disclaimer

inferchatbot.com services are provided “AS IS”. We also disclaim any warranties of merchantability, fitness for a particular purpose or non-infringement. We will have no responsibility for any harm to your computer system, loss or corruption of data, or other harm that results from your access to or use of this Website, the Services, or the Platform. Some regions do not allow the types of disclaimers in this paragraph, so only to the extent it is not permitted, they may not apply to you.

EXCEPT AS PROVIDED IN A SEPARATE WRITTEN AGREEMENT BETWEEN YOU AND INFERCHATBOT.COM. INFERCHATBOT.COM DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICES, INCLUDING ANY CONTENT AND INFORMATION AVAILABLE ON THIS WEBSITE, ALL OF WHICH ARE PROVIDED “AS-IS”. INFERCHATBOT.COM DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE SERVICES. THE USE OF THE SERVICES IS AT YOUR OWN RISK.

Indemnity and Release

You will indemnify and release inferchatbot.com, its directors, officers, employees, contractors, and consultants, and hold them harmless from any and all claims and expenses, including legal fees arising from your use of this Website, the Platform, and the Services or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys’ fees.

Limitation of Liabilities

IN NO EVENT SHALL INFERCHATBOT.COM ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE USE OR PERFORMANCE OF THE SERVICES, OR INFORMATION AVAILABLE FROM OR OBTAINED THROUGH ANY OF THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL INFERCHATBOT.COM, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, PROFIT, DATA, GOODWILL, SERVICE INTERRUPTIONS, COMPUTER DAMAGE, OR SYSTEM FAILURE), REGARDLESS OF LEGAL THEORY, WHETHER OR NOT INFERCHATBOT.COM HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. INFERCHATBOT.COM’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO INFERCHATBOT.COM FOR THE PAST ONE MONTHS OF THE SERVICES IN QUESTION.

Some regions do not allow the types of limitations in this paragraph. If you are in one of these jurisdictions, these limitations only to the extent not allowed may not apply to you.

Testimonials and Reviews

This Website may allow you to post feedback, testimonials, and reviews of the Platform and Services (“reviews”). By posting, uploading, inputting, providing, or submitting reviews, you grant to inferchatbot.com and its designees, without charge, the right to use, share, and commercialize your reviews in any way and for any purpose. You will not give any reviews that are subject to a license. By posting reviews, you warrant and represent that you own or otherwise control all of the rights to your reviews as described in these Terms including, without limitation, all the rights necessary for you to post the reviews. Reviews reflect the opinion of the author and not the opinion of inferchatbot.com.

Corrections and Changes

While we will endeavor to keep this Website up to date, inferchatbot.com cannot assume responsibility for any errors or omissions in the materials made available on this Website or through the Services. inferchatbot.com further does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within such materials. inferchatbot.com may make changes to the materials, or to the products and/or service offerings described herein, at any time without notice, and makes no commitment to update the information contained herein. Your use of this Website or the Services after modifications or corrections made by us shall be deemed to constitute acceptance by you of such modifications or corrections.

Violation of Terms of Service

We reserve the right to terminate your user account or otherwise suspend use of or access to the Services if you are found in violation of these Terms. Further, we reserve the right to pursue any and all legal and equitable remedies against you for such violations.

Contact Information

We welcome your comments and feedback regarding these Terms, please reach out to us at contact@inferchatbot.com.