This Privacy Policy (“Policy”) applies to all the services offered by Metclouds Technologies Pvt Ltd, and its affiliates (collectively “inferchatbot.com”). This Policy covers the information about our usage of any data provided by you to inferchatbot.com on our website or any other inferchatbot.com platform. We are committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Policy. inferchatbot.com reserves the right to update this Policy frequently, hence you should check this page from time to time.

“Customer” is hereby referred to as an entity that directly engages with inferchatbot.com to use our services. “Customer’s End Users” are hereby referred to as end-users who use customer platforms and thus use inferchatbot.com services indirectly.

We are committed to respecting and protecting the privacy of both Customer and Customer’s End Users and the personal information we may obtain through our services or other Company operations. Accordingly, we have created this Privacy Policy to inform all users about how we collect, use and share Customer information and personal information of Customer’s End Users, and about our customer information privacy practices in general.

We are always ready to address questions and concerns regarding this privacy policy and our privacy practices. If you would like to contact customer service, please contact us via https://inferchatbot.com/contactus/

We may modify this Privacy Policy from time to time to reflect changes in our privacy practices. All users, including Customers and Customer’s End Users, are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version. If we make changes to this Privacy Policy, we will notify you here, by email, or through other industry-standard means.

What Information We Collect

inferchatbot.com collects the following types of data:

Personal Data

“Personal Data” is information relating to a specific identified or identifiable person. Generally, inferchatbot.com collects two types of Personal Data, Personal Data from Website users, Customers and Personal Data from Customer’s End Users.

Website Data

inferchatbot.com collects several types of information from and about users of our website, including information by which they may be personally identified, such as name, company name, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline.

Customer Data

inferchatbot.com collects Personal Data from Customers relating to Customer accounts and management of them. As Customers navigate the inferchatbot.com services, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from Customer’s Web browsers (such as browser type and browser language), their Internet Protocol (“IP”) address, and the actions they take on the inferchatbot.com services (such as the Web pages viewed and the links clicked).

We may use Personal Data from Customers to provide products and/or services to Customers, collect payment for our products and/or services, administer sweepstakes and contests, enhance the operation of the inferchatbot.com services, improve our marketing and promotional efforts, analyze the use of the inferchatbot.com services, improve the inferchatbot.com services, and tailor the experience of Customers in using the inferchatbot.com services.

We may also use Personal Data to troubleshoot, resolve disputes, accomplish administrative tasks, contact Customers, enforce our agreements with Customers, including our Terms of Service, and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities. The inferchatbot.com services may include social media features such as the Facebook “like” button or other associated social media buttons and widgets and such social media features which are hosted by a third party or directly on the inferchatbot.com services may collect Customers’ IP addresses and other information. Such interactions are governed by the applicable privacy policy of those social media features.

Customer’s End User Data

As part of the provision of the inferchatbot.com service to Customers, inferchatbot.com collects certain Personal Data and other, Non-Personal Data about Customer’s End Users as determined by the applicable Customer (“Customer’s End User Data”). inferchatbot.com does not control or otherwise approve any messages or requests for Customer’s End User Data made by a Customer to a Customer’s End User.

If Customer is using the GenAI Services, the Services may send applicable portions of the Customer content, including Customer’s End User Data in an anonymised form or as-is based on its requirements, to other applications or websites, including to third-party AI providers which are authorized by the Customer for the scope of its engagement with inferchatbot.com. By using the GenAI Services, the Customer authorizes and instructs inferchatbot.com to send its content to the applicable third-party AI provider, which will be handled in accordance with its terms once your content flows out of our environment. inferchatbot.com is not responsible for Customer content after it has been provided to a third-party AI provider since we will not have control over their environment.

Customer’s End Users should be aware that a Customer can request such Customer’s End User Data from them in order to use the Customer’s website(s), web applications, API and/or mobile application(s) and that Customer’s End User Data may then be included in the information given to inferchatbot.com through your use of inferchatbot.com services. Therefore, Customer’s End Users should review the privacy policy of a Customer’s website(s), web applications, API, and/or mobile application to assess the security of any information a Customer’s End User discloses. To the extent that inferchatbot.com does receive any Customer’s End User Data, inferchatbot.com shall make reasonable efforts, consistent with the terms of this Privacy Policy, to maintain the confidentiality of such Customer’s End User Data.

inferchatbot.com has no direct relationship to the Customer’s End Users whose Customer’s End User Data it processes and such Customer’s End User who seeks access, or who seeks to correct, amend, or delete inaccurate Customer’s End User Data should direct his or her query to the applicable Customer for removal. Once such Customer requests removal of such applicable Customer’s End User Data, inferchatbot.com will respond to such request within the agreed SLA during discussions with the customer.

inferchatbot.com ’s Customers may electronically submit Customer’s End User Data to inferchatbot.com. inferchatbot.com will not review, share, distribute, or reference any such Customer’s End User Data except as provided in inferchatbot.com ’s applicable agreement with Customer, or as may be required by applicable law.

inferchatbot.com acknowledges that Customer’s End Users have the right to access their Personal Data. If Personal Data pertaining to a Customer’s End User has been submitted to us by a Customer, and a Customer’s End User wishes to exercise any rights it may have to access, correct, amend, or delete such Personal Data, the Customer’s End User should inquire with the Customer directly.

Non-Personal Data: “Non-Personal Data” is information that does not identify a specific person.

Website users

inferchatbot.com collects several types of information that is about you but individually does not identify you, information comprising communications with you, about your browsing sessions using the Website (Internet activity information), including, but not limited to, browsing history, search history, and information regarding a user’s interaction with the Website and/or geolocation information (based on IP address).

Non-Personal Data from Customers

inferchatbot.com may receive Non-Personal Data from Customers, which may include data such as the URL of the website a Customer visited before participating in inferchatbot.com services, the URL of the website visited after participating in inferchatbot.com services, the type of browser the Customer is using, or general and/or aggregated location data that does constitute Personal Data. We, and/or our authorized Third-Party Service Providers (defined below), may automatically collect this information when Customers visit or use inferchatbot.com services through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy.

We use Non-Personal Data to provide products and/or services to Customers, enhance the operation of inferchatbot.com services, troubleshoot, administer inferchatbot.com services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third-Party Service Providers to measure the overall effectiveness of our products and services.

Non-Personal Data from Customer’s End Users

inferchatbot.com ’s Customers may electronically submit Non-Personal Data from Customer’s End Users to inferchatbot.com services. inferchatbot.com does not review, share, distribute, or reference any such Non-Personal Data except as provided in inferchatbot.com ’s applicable agreement with Customer, or as may be required by applicable law. inferchatbot.com uses such Non-Personal Data for the purpose of enhancing or providing the inferchatbot.com service.

Cookies: To facilitate and customize your experience with the inferchatbot.com service, we may store cookies on your computer or other similar device through which you access the inferchatbot.com services. A cookie is a text file containing small amounts of information, which is downloaded to your device when you first visit a website. A cookie helps us keep track of your visits & activities on a website. It asks permission to be stored on your computer. Once you agree, the stored file or the cookie helps analyse web traffic or lets you know when you visit a particular site. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences that are stored on the computer after you agree.

Other Tracking Devices: When you access inferchatbot.com website, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on inferchatbot.com website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our marketing partners for the same purposes.

What Information We Do Not Collect

We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the services provided by inferchatbot.com or send any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 18 years, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at dpo@inferchatbot.com

Sharing of Data

We do not sell or share Personal Data or Non-Personal Data related to our Customers’ End Users. We use all such data to strictly provide Services or Websites and its content to you. We will not share Personal Data with other parties except as provided below:

Authorized Third-Party Service Providers: inferchatbot.com may provide products and services through third parties. These “Third-Party Service Providers” will need to work on data provided by you for the sake of aiding our services, including analytics, hosting and assistance with technical and administrative aspects of the service (including credit/debit card processing), and for general improvement.

Merger / Acquisition: As with any other company, we could merge with, or be acquired by another company, including in connection with a bankruptcy of inferchatbot.com. If this occurs, the successor company would acquire the information we maintain, including Personal Data. However, Personal Data would remain subject to this Privacy Policy.

Law Enforcement: We reserve the right to disclose Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with administrative or judicial process requesting Personal Data, a judicial proceeding, court order, or other legal process served on us, enforce or apply this Privacy Policy, Terms of Service or other agreements or protect the rights, property or safety of inferchatbot.com, users of inferchatbot.com services, or others.

Payments Processors: If and when we provide paid products and/or services on our Website, in such cases, we use third-party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. While availing any such payment method(s) available, the website will not assume liability, whatsoever, arising out of the transactions or usage of data provided to such payment gateway partner.

Extraordinary Circumstances: We may also disclose information when we believe it’s necessary to prevent imminent and serious bodily harm to a person; to address fraud, security, or spam; or to protect our rights or property.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. The presence of the links shall not be construed as our endorsements of the content of such third party’s sites.

Data Protection Officer

inferchatbot.com has a Data Protection Officer (as defined in the GDPR) who is responsible for matters relating to privacy and data protection. Our Data Protection Officer can be reached at dpo@inferchatbot.com.

All data collected by inferchatbot.com through inferchatbot.com services will be stored exclusively in secure hosting facilities. inferchatbot.com has a data processing agreement in place with its provider, ensuring compliance. All hosting is performed in accordance with the highest security regulations

Email Choice / Opt-Out

We may periodically send promotional emails about new products, special offers, or other information which we think might be of interest to you.

If you have opted-in to hear from us, we may seldom contact you by email or phone for sales and research purposes. You can opt out or unsubscribe from hearing from us anytime.

Customer Service Contact Information and Complaints

For any questions or comments about this privacy policy and our privacy practices, or to register a complaint or concern please contact us through our Data Protection Officer at dpo@inferchatbot.com

If you have a complaint about our privacy practices, you may submit a complaint to our Data Protection Officer. Our Data Protection Officer and compliance team will evaluate your complaint and may request additional information. Providing sufficient information to understand the facts and circumstances of a complaint are important and necessary to resolve complaints.

For any questions, comments, or complaints related to Information Security, you may contact infosec@inferchatbot.com